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FAQ
FAQ
My cash on delivery order status says (pending) how do I confirm?
If your COD order status says PENDING it means that we are still awaiting mobile verification from your side. Confirm your order by giving a just missed call to our registered mobile number. If verification is unsuccessful. We shall call the (any time 8am-8pm) to confirm the same you shall be updated via email and sms regarding delivery details and post confirmation. Please note: if we fail to contract you within 3days to your placing the order, your order will automatically get cancelled.
I have placed my order! What next?
I had purchase multiple products in an order, do I need to pay COD every time if the delivery time is different.
If I cancel my order, how will get my refund?
Your refund mode depends upon payment mode of order placement.
If you have placed a COD order and used credit/debit cards, will get, refunded into your Geeth Influence account within 24hours.
If you have placed a prepaid order (used credit card/debit card/net banking for placing order) then the money will be rolled back to your card bank account.
Within 5-7 working days post refined initiation. Used Geeth Influence credit/debit cards will be refunded into your account.
What are the cancellation time lines?
There are two stages where the cancellation request have different timelines.
If you raised the cancellation before getting the dispatch message, the request will be processed for ware house product in 24 hours and for Geeth Influence partner product in 48hours, you can check the product type at the product page.
If you raised the cancellations after receiving the dispatch message, the same will be confirmed within 5days.
How can I cancel one/few product from my order?
Cancellation of one/few items is currently not possible as we do not take partial cancellation requests, cancellation is applicable on the whole order.
How can I change my billing address?
You need to login your Geeth Influence account. When you can change the address under my account section and also update new information related to your profile.
Can I return (a part of) my complete order at the time of delivery?
This means that returning (apart of) an order at the time of delivery will not be possible, however if you feel dissatisfied with your purchase, you can always return/ exchange it within 15days of delivery, Please check our return/exchange policy for more information.
How will, know of order is placed successfully?
When your order is confirmed.
We will send you a message, do check your profile.
We will put through an e-mail with the details of your product. Be sure you go through you can also check the order in my account tab.
Do you take orders over phone?
Yes, of course! We do take orders over phone the payment mode possible for these orders in cash on delivery only.
I got a confirmation call for my order what is next?
After placing a COD order, a confirmation call may be, made to verify the mobile number of the recipient of the Geeth Influence order. This is critical to ensure smooth coordination between you and our courier partner, our processing team status working on the order only after confirmation. Please note that if we are unable to do so within 3days of order placement we would be forced to cancel the order.
What happens to my money deducted from my debit card/ credit card/ net banking for an unsuccessful order?
If your card is debited by mistake, seriously, no need to panic at all, please just make sure the following at your end. Please check your bank/credit card account- has it been debited? If yes please note a failed transaction is normally rolled back within 7business days the time taken can vary from bank and we unfortunately wont able to expedite this please check with your bank for more details.
If the transaction is successful and the money has been credited to our account we would imitate the expected timelines are as below:
-net banking for business days
-debit card/ credit card
How do I do a trial of the product I purchased?
We gladly encourage all our customers to try items you bought, however, please ensure the product is left in a re-saleable condition after the trial in a re-saleable conditions after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returns might not be possible for all, categories, for more elaborates information on the same, kindly, check our return policies.
What payment methods do you accept?
We have various payment option, to give you a delightful shopping experience.
Credit card
Debit card
Net-banking.
It is safe to shop online using my debit card or credit card?
We use the highest possible security measure to protect our customer’s bank details- all payments are processed through secure and trusted payments gateways – additionally. A 3D secure password is required to complete an online transaction which adds another layer of safety. So be assured, it is completely safe to use your bank debit/credit card on our website.
Is there a change for cash on delivery purchase?
We do not conduct any charges, only conducting transformation charge only required to pay.
Do you accept international card?
Distance creates geographical boundaries, but not in our world, we are one of the very few online shopping sites in India that offers this service, sure you can use an international card. While making your payments for our convenience ensure that your billing address in a consistent with your shipping address in India.
Do I need to register to shop?
We are always happy to welcome you as a guest shopper, and it is not necessary to register with us to shop on Geeth Influence . However registration will only help to enhance your shopping experience, you get welcome vouchers of 10% and 20% discount and we are able to keep you informed about your orders and refunds through email. You will be able to avail the benefits of bharani credits by logging, in using your registered email ID.
Do I need to type my address every time I order?
No! You don’t need to type the address. Every time you place an order and we don’t forget our customers an address once used will be saved in my account->address book link, you can go to your address book and modify your default shopping delivery address and billing address. You can also add more addresses using add a new address button. You can select any of the address instead of typing the shipping address while you are ordering save time, keep shopping.
Will I get notifications on new arrivals, deals and discount?
You will be notified of all the offers via emails sent to you registered email ID. We will push notifications for the window app introduced shortly.
How do I personalise my product?
It is very simple process, you can find the blue button “personalise” on same product on our website. Just click on personalise below the add to cart button and it will open up a dialogue box with the customization option that are available, once customize you may proceed by the clicking on “add to cart: button.
Is exchange available in my area?
At the moment, exchange is .operational in those areas, where our logistics team can arrange for a pick-up, however, we are constantly working towards including more pin code to our exchange serviceable areas.
How to return a product?
In the rare case that you are unsatisfied with a product in your order. You can raise a return request with us on your website or on our mobile app. To return a product in your order. Just follow the simple steps below:
Sign in
Sign in with your registered email ID
Select my order from Geeth Influence , customer drop down list, and click on order details.
click on order details against the order you wish to return partially or fully, click on return, click return against the product you wish to return just follow the simple steps that are displayed in the dialogue box and a return request will be raised.